Why Bad Reviews Can Be Good for Business
Getting a bad review is a bummer, right? Yes … and no. According to HubSpot Blogs’ article, Why Negative Reviews Are Still a Big Ecommerce Win,
1. Instant Credibility:
2. Increase Traffic:
3. Higher Conversion Rates:
4. Happier Customers:
5. Engagement With Customers: If you can turn a bad review into a chance to serve, take that opportunity and run with it. You show that you’re not afraid of the feedback, which will immediately boost your brand in buyers’ eyes. You can also gain a chance to turn a disappointed buyer into a brand advocate. With attentive and helpful customer service after a bad review, you’ll not only change the mind of the unhappy buyer, but you might just convince some onlookers that you’re a trustworthy ecommerce business.
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- Quality Is What People Say It Is