What Your Fans Wish You Knew About Customer Service

Your fans are talking to you, are you listening? Photo credit: freestocks.org via Unsplash

Your fans are talking to you, are you listening? Photo credit: freestocks.org via Unsplash

It’s no secret that happy fans return to more shows and tell their friends to buy tickets. And one way you can ensure more happy fans? Responding to the unhappy ones as quickly as possible. 

Convince & Convert recently outlined five important customer service statistics, things your fans wish you’d keep in mind when they reach out to you. You can read all five here and see the most important ones below: 

“1. One-third of all customer complaints are never answered, most of them are in social 

2. Answering a complaint increases customer advocacy by as much as 25%

3. Not answering a complaint decreases customer advocacy by as much as 50%”

Are you doing your best to listen to your fans? Tell us about it on Twitter or Facebook.

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