What Your Fans Wish You Knew About Customer Service
Convince & Convert recently outlined five important customer service statistics, things your fans wish you’d keep in mind when they reach out to you. You can read all five here and see the most important ones below:
“1. One-third of all customer complaints are never answered, most of them are in social
2. Answering a complaint increases customer advocacy by as much as 25%
3. Not answering a complaint decreases customer advocacy by as much as 50%”
- Why You Need to Rethink Your Customer Service
- Why Customer Service Is the Best Investment You Can Make
- The Future of Customer Service?