Are You Making it Easy for Your Customers to Complain?
- DATE: October 2, 2014
- POSTED BY: Sarah Carrillo
In Jim’s Twitter conversation last week, he said the following: “The math is this: Service done well retains people and strengthens loyalty like nothing else on a dollar for dollar basis.” Anyone who’s experience great (or awful) customer service would certainly agree. Recently, Seth Godin also shared thoughts on this topic, specifically how important it is to get feedback from your loyal customers: “If you know what’s broken, you can fix it for all the customers that follow. It seems …