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Customer Service

What Theaters Can Learn From Restaurants About Feedback

Since we've already established that food is entertainment, it only makes sense that theaters can pick up a few lessons from restaurants when it comes to dealing with customer feedback. For a quick guide on best practices when it comes to monitoring and responding to reviews and critics, check out this infographic from Convince and Convert. It's for restaurants but we think many of the same principals apply to live entertainment, too: Got a comment or question? Join the conversation on Twitter or Facebook.

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Bright Ideas

TEDxBroadway Young Professionals Program

As some of you know, I'm one of the organizers and the onstage host of TEDxBroadway. We're expecting another sold-out version of this event on February 24, 2014, and to make sure that we're getting not only today's important decision-makers but also the decision-makers of the future, we have created a program that allows young professionals who work in any of the industries related to or based in the Broadway ecosystem to attend for free. There isn't a hard and...

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