SUBJ: Inter Office Mail – The Five Whys

Editor’s Note: Our own Jim McCarthy shared some thoughts about Customer Commitment with the Goldstar team, and, well, we thought you might get something out of it, too. From: Jim McCarthy jmccarthy@goldstar.com Sent: Fri 4/26/2019 4:16 PM To: GSE Hi Everybody! As we talk about Customer Commitment, the more I think about it, the more a single word comes to mind: Quality. That may sound a little weird to you. Quality may imply craftsmanship or great ingredients or even high-tech …

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