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Customer Service

Pro Tip: Customer Service With Shaunelle Curry

Meet Shaunelle Curry Title: Customer Service Specialist Hometown: Saint Louis, Missouri Best Live Show She’s Ever Seen: “Hands down, The Lion King. It is absolutely magical! I was swept into the wonder of childhood the first time I saw it. I’ve seen it three times now thanks to Goldstar!” SO: What is your philosophy about customer service? SC: What am I going to do to make our customer’s life better as far as their interaction with us, especially when people come in …

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Marketing

Personal, Authentic & More Tips to Do Video Right

According to Kipp Bodnar at HubSpot, video is the future. Bodnar writes, “Right now people spend a staggering six hours a day watching video.” Below, Bodnar offers tips on how to connect with people by taking a more personalized and authentic approach to video: “If you want to transform your business through video, you need to take a more personal, authentic, and conversational approach to the content. 86% of people say authenticity is important when deciding which brands they like …

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