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Customer Service

An Inspiring Customer Experience

Recently reporter Aileen Cahill had such a great customer experience with Maui Jim that she wrote about it on Marketing Land. She also outlined “the elements that made Maui Jim stand out: Have a great product they stand by. Listen to their customers. Follow through and do what they say they will. Strong partners in their distribution network. Easy to do business with no ‘gotchas.’” You can read about Cahill’s “remarkable and inspiring” customer experience here. Then check out more from Jim about Customer Commitment: …

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#MondayMotivation

#MondayMotivation: It’s About Connecting You With Audience

Looking for a little #MondayMotivation? We’re pulling out past stories that are still just as relevant today. Here’s a pearl from Jim: The Goldstar Distribution Network: Why We Built It. Goldstar’s about connecting your event with our audience. That’s our thing. I’ve said that, or something like that, lots and lots of times, but it started to occur to me a few months ago that it wasn’t quite right. Our thing isn’t about connecting your event with our audience. It’s about connecting …

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