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Customer Service

Highlights from Jim’s Twitter Chat: Why Customer Service Is the Best Investment You Can Make

On Thursday, September 25, Jim chatted with Shoshana Fanizza of Audience Development Specialists. The pair answered tons of questions and shared plenty of advice on how to use excellent customer service to grow your fan base and increase revenue. You can see the full conversation by searching #auddev on Twitter or check out the highlights below:For more on-going advice, follow Jim on Twitter @goldstarjim.

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#TBT

#TBT: Selling Out With Russ Stanley

Happy #TBT. To celebrate, we’re sharing an oldie-but-goodie post from Jim. Earlier this week, Jim talked about Scott Kane and the folks at Shorenstein Hayes Nederlander in San Francisco, who, taking a cue from baseball and other sports marketers, developed the first Broadway bobblehead. Jim wrote: "That’s why I strongly advocate for crossing lines more frequently between genres of live entertainment marketing. If you’re in sports marketing or theater marketing or music marketing, you’re all in very similar roles with a...

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Promo of the Week

Promo of the Week: “Drunk Broadway” With Rock of Ages Cast (Videos)

Last week, Broadway.com premiered its exclusive series "Drunk Broadway," which features the cast of Rock of Ages "getting plastered at a bar and talking up your fave shows."First up was The Lion King:Then, watch as the cast tries to explain which witch is which in Wicked:• Join our conversation on Twitter about Customer Service for Audience Building with Goldstar CEO Jim McCarthy @goldstarjim and Shoshana Fanizza of Audience Development Specialists @AudienceDevSpec on September 25, 2014, at noon ET. Use...

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Marketing

Marketing Quote of the Week

• Join our conversation on Twitter about Customer Service for Audience Building with Goldstar CEO Jim McCarthy @goldstarjim and Shoshana Fanizza of Audience Development Specialists @AudienceDevSpec on September 25, 2014, at noon ET. Use #auddev to participate with questions and comments. The chat will run one hour.

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Advertising

Hiring an Ad Agency? Read This First

As Jim pointed out earlier this week, you can boost your business with just a small amount of the budget going to better customer service than a large amount going to advertising.But, if you've got enough room to push both, Inc.com has a few tips for hiring an ad agency that'll go the extra mile for you.A few highlights:1. Know what ad agencies do (and don't do). Many clients think ad agencies sell products. They hire an agency, and if...

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Customer Service

The Easy Math of Good Service

I’m very excited to say that I will be leading a Community Forum at this year’s National Arts Marketing Project Conference in November.In preparation for this, I’m spending some time talking to people in marketing roles in theaters and other arts organizations to see how they think and feel about customer service and its importance. (By the way, this is just as relevant outside of the "arts" part of live entertainment.)Anyway, a picture has started to form from these...

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Marketing

The Goal: Toss Out Pink Think

Back in April, Jim commented on the possible dangers of trying to appeal to a specific audience (like men or women). He wrote that "pink think" is outdated and that the reverse, or reverse pink think, doesn't work, either.Instead, he advised: Start with respect, move forward by understanding and finish with the hard work of making something the desired audience would actually like.The NFL is a good example of an organization doing just that. Not a case of "Bic...

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Bright Ideas

Utah Symphony Thinks Outside the Concert Hall

What's better than a night at the symphony? How about a night at the symphony and a national park?David Mermelstein for The Wall Street Journal recently reported on The Utah Symphony's plan to combine their lovely music with the beauty of nature for what's sure to be a memorable concert series.Not only will this give audiences a unique concert experience, but the symphony's maestro, Thierry Fischer, hopes it will generate buzz and get more people coming to future (indoor)...

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Pricing

How to Do Pay-What-You-Want Better

Live entertainment and arts organizations sometimes do “pay-what-you-want” performances, where ticket buyers can decide how much (if anything) they want to pay to see a show.As a marketer and someone who knows a lot about the industry, I’ve never been a big fan of this tactic. Most of the time, it’s either a cop-out on the question of actually figuring out pricing to achieve the organization’s goals, or it’s a half-assed attempt to create “accessibility,” which can be better...

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Bright Ideas

Do You “Like” Us?

In between scrolling through photos of your friend's new baby and your cousin's Nike+ running updates (another five miles, good for her ...), why not get the latest live entertainment marketing news and advice?On our SellingOut Facebook page, we're posting our latest stories and offering giveaways and industry tips that'll keep you in the loop. So if you haven't yet, head on over and give us a "like." And for some extra good karma, share the page with your industry friends...

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