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#TBT

#TBT: Who Wants to Be a Pontiac?

Happy #TBT! Here’s an oldie-but-goodie post from Jim: Who Wants to Be a Pontiac?[Editor’s Note: When Jim wrote this on February 20, 2009, Pontiac was still in business. GM discontinued manufacturing and marketing Pontiac on October 31, 2010. This post is a helpful reminder about the importance of branding.]Not many takers on that, I’m guessing. To put it the way The New York Times Business section did, Pontiac will “shrivel up” over the next couple of years. Here’s the key...

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Bright Ideas

You Might Fail, So At Least Fail Up

I have a friend who is a very successful live entertainment producer. He’s a creative genius, not as an artist, but as a business person and an impresario. He sees more ways of getting people excited to be in the same building with a bunch of other people to see a show and pay big money for the privilege than most people — hell, almost anybody — sees. A short while back, he had a new production, and unlike most...

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#TBT

#TBT: 3 Ways You’re Wrong About Live Entertainment, Part III

Happy #TBT! Here’s an oldie-but-goodie post from Jim: 3 Ways You’re Wrong About Live Entertainment, Part III. (Read Part I and Part II.)We’ve been talking about misconceptions widely held but both untrue and bad for the live entertainment business. You can go back and catch up by reading: Misconception No. 1: New Technologies are Making Actually Going Out a Thing of the Past and Misconception No. 2: Everything’s Sold Out!Now that you’re caught up, on to …Misconception No. 3. It’s...

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Customer Service

Everything’s Easy When It’s Not Your Problem

Imagine you’re heading to the airport. It’s going to be a long line to check-in, a long wait at the gate, and a long, crowded flight. Not only that, but at the end of that flight is a connection … and then another wait at the gate, another long crowded flight. And when you get there? You’ll stand around that metal carousel and wait for your little bag to come sliding down the chute, so you can head out...

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Bright Ideas

Live Entertainment’s Ahead of the Curve in the Meaning Economy

Blogger and branding expert Bernadette Jiwa shared an interesting idea over on her blog, The Story of Telling: "In the 1950s and 60s when my parents were entering the workforce they created value by working with their hands in an Industrial Economy. Workers manufactured and moved things that would be consumed. In the era of the Information Economy, we began using our heads to produce value. We learned to use computers to design, code and connect. Today we’re seeing a...

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#TBT

#TBT: Good News: Goldstar Is Now a Preferred Partner on the Tessitura Network

Editor's Note: Happy #TBT! It’s our one-year anniversary of this announcement. And we are excited to share with you the details of the upcoming Tessitura Learning & Community Conference at the Manchester Grand Hyatt San Diego. Make sure you check out our session on August 13 at 1:30pm:Panelists include:Laura Burgos, Director of Audience Research & Analytics at Lyric Opera of Chicago Alexandra Llamas, Associate Director of Marketing at San Francisco Symphony Andrew Moreau, Operations Manager/Systems Administrator at Boston Lyric...

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News

Why Do People Come to Your Venue? Find Out at TLCC2017

Do you ever wonder why people come to your venue -- or perhaps more importantly, why they don't return to your venue?Goldstar did some digging, surveying hundreds of Goldstar members on the topic to find out why they love venues, why they hate them, and what factors matter most when it comes to attending a show at a particular venue.One surprising stat: 25% of members surveyed said that even if the production quality is high, there are other factors...

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#TBT

#TBT: 3 Ways You’re Wrong About Live Entertainment, Part I

Happy #TBT! Here’s an oldie-but-goodie post from Jim: 3 Ways You’re Wrong About Live Entertainment, Part I. [Read Part II and III.]Personally, you may not be wrong about all three or any of these things, but collectively, these are some of the most widely held misconceptions about the live entertainment business, and it’s time to set the record straight.Below, I’ll dismiss one of these vicious misconceptions and give you the real story, so as to help you avoid tragic perdition...

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Experience

Think (A Bit) Outside the Industry: Disney’s New Hotel Raises the Bar on Immersive Entertainment

So, technically Disney would fall into the live entertainment realm (and so this isn't quite a "Think Outside the Industry"), but its new hotel is still worth talking about, given the way it's merging hospitality with immersive entertainment.Disney is no stranger to themed resorts and already pays meticulous attention to detail to create immersive experiences, but its new Star Wars hotel is on a whole other level.As PSFK reports, "Each guest will be given their very own storyline to...

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Pricing

Which Concert or Show Has the Best Revenue Per Seat This Week? (Week of July 28)

Here are the top concerts and touring shows on Billboard Boxscore that we’ve ranked by Revenue Per Seat — as opposed to Gross. To determine RPS, we divided the grosses by venue capacities. Highlighting RPS demonstrates a different and more interesting story about which shows can bring in value per seat versus simply being big, because calculating average ticket price does not account for empty seats.Revenue Per Seat reflects the efficiency of a show’s marketing and the strength of its appeal,...

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