It’s worth repeating. Jim once wrote: Good service is the best marketing money you’ll ever spend. So, it’s no wonder we spend time and money trying to improve online user experience. Ad Age offers advice from experts for marketers “looking to leverage tech to improve their website’s UX and build strong customer loyalty.” We share two tips below, and then read the rest here: “Design your website around your why. A website is a purposeful entry point for information and …

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We’ve written about theater etiquette here on Selling Out (You can see people’s biggest theater etiquette pet peeve here). It’s something we all think about as people who market (and attend) live events. Last year, we covered what are known as relaxed performances, which don’t frown as much on late arrivals, noise or movement. In his Guardian article, David Jays examines the rise of relaxed spaces where anything goes. Jays quotes performer and activist Jess Thom, who has Tourette syndrome: …

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Jim has written about the benefits of streaming a live event, and we’ve highlighted NT Live, the broadcasting arm of the National Theatre. Here’s some news from CNN Business about how virtual reality is changing the live music experience. Nathan Sing reports: “In the last few years, musicians have been able to stream concerts to virtual reality headsets … ” Sing writes, “As well as being able to watch from a position in the audience, users can view the concerts as …

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Jim has written about the value people place on live entertainment and how it continues to rise. In Zachary Small’s article for Artnet News, Small points to a museum in New York that’s capitalizing on the experience economy. Fotografiska New York “is looking to create an immersive experience,” writes Small. He continues: “The museum is betting that in a city where tickets to the Museum of Ice Cream cost $38, visitors will be willing to pay for the privilege of …

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Super Bowl LIV is almost here, and many companies are focusing their ad efforts around this big moment. Even companies that are not running TV ads during the game are creating buzz for themselves in a variety of ways. For Adweek, Ian Zelaya details 9 brands that are activating for the big game — without TV ads. Hopefully, these examples can offer inspiration on how to engage consumers by capitalizing on big local happenings. Below are two of Zelaya’s examples, …

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It’s a fun industry. Period. Those of us who work in it know that to be true and relish the perks. And, now a new study shows that going out to live events helps reduce death risk for customers. Inc. shares highlights from a new study of 6,710 adults aged 50 and over, published in the British Medical Journal: “It seems that those who participate in cultural activities live longer. Those who went to the opera, theater, art galleries or museums just once …

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