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Bright Ideas

The Competitive Advantages of Overpaying

Everybody loves entertainment. Music, movies, sports, comedy, theater, books or whatever, people get excited about it like almost nothing else. So everybody, even people who don’t consider themselves “cultural,” places value on artists like writers, actors, musicians, and the many, many other kinds of people that bring us the things that entertain us. The conundrum we’re facing right now as a society is that it’s harder than in the past to get paid to do these things. Via Howard Sherman’s …

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Customer Service

Disney’s Price Increase: A Customer Service Move?

Disneyland’s increase to its prices and its reduction of the availability of passes for locals got a lot of attention last week. While most of the attention was of the “greedy bastards!” variety, I was thinking about the move from my own, strange perspective. First, since I think quite a lot about pricing tickets to things, I looked at it from that perspective, and second, since I really despise the crowds at theme parks, I looked at it from that …

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Bright Ideas

Hilarious Video Proves Customer Service Can Have a Sense of Humor

This Southwest flight attendant’s approach to customer service is certainly entertaining, whether or not you agree with the method you’ve got to admit she’s got people listening.

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