A lot goes on in our world each week — some news you may catch, and some may slip by your radar. Below are a few articles that caught our attention, and we didn’t want you to miss ’em! Even Bees Love NYC Hot Dogs: A hot dog stand at 43rd Street and Broadway was the unsuspecting hangout for 25,000 bees, reports Brett Molina for USA Today. You never know who you’ll spot in line for this local favorite. Creepy …

Read More

Southwest is being applauded for the way the airlines runs its business — again. In his Inc. post comparing Southwest and another airline, Bill Murphy Jr. highlights a Maya Angelou quote: “People may not remember exactly what you did, or what you said, but they will always remember how you made them feel.”   Murphy writes: “And those feelings develop based on our cumulative experiences: a combination of the shared experiences we all have from following the news, and our personal …

Read More

Not all customer service saves lives. But good customer service can certainly boost business. Inc. shares an example of a customer service call that just may have saved actual lives: a Barrett .50 caliber M-107 machine gun malfunctioned on the battlefield in Afghanistan during a live firefight, and a Marine called customer service. Don Cook, a Marine Corps veteran, answered the phone. The problem was solved in 30 to 45 seconds, and the Marines rejoined the battle. Not all customer …

Read More

Imagine you’re heading to the airport. It’s going to be a long line to check-in, a long wait at the gate, and a long, crowded flight. Not only that, but at the end of that flight is a connection … and then another wait at the gate, another long crowded flight. And when you get there? You’ll stand around that metal carousel and wait for your little bag to come sliding down the chute, so you can head out to …

Read More

Would you build a pipeline for beer so your patrons don’t have to wait an extra second for their pint? It may sound crazy, but The Local reports that a heavy metal festival in Germany is doing just that. “In anticipation of all the beer to be drunk, the fest is building its first ever beer pipeline to transport the average 400,000 litres of brew consumed each year to the concert grounds. And the pipeline system will be speedy enough …

Read More

Do you agree with the maxim “the customer is always right”? It’s the cornerstone of the American customer service philosophy, and American customer service is pretty darn good by global standards. Not the best, but pretty good. But I don’t agree with that maxim for two reasons: It’s not true (which makes it bullshit), and it’s not important (which makes it unhelpful). It’s not true because … well, you know it’s not true. Sometimes the customer is abusive or wildly …

Read More