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Customer Service

Pro Tip: Customer Service With Shaunelle Curry

Meet Shaunelle Curry Title: Customer Service Specialist Hometown: Saint Louis, Missouri Best Live Show She’s Ever Seen: “Hands down, The Lion King. It is absolutely magical! I was swept into the wonder of childhood the first time I saw it. I’ve seen it three times now thanks to Goldstar!” SO: What is your philosophy about customer service? SC: What am I going to do to make our customer’s life better as far as their interaction with us, especially when people come in …

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Customer Service

Pro Tip: Customer Service With Amy Gardea

Meet Amy Gardea Title: Senior Director of Customer Service Hometown: Placentia, Calif. Best Live Show She’s Ever Seen: “So many to choose from, this is really hard. I’ve been going to live shows since I was a child. It was a staple of my upbringing. Off the top of my head though, Hamilton. I honestly thought there was no way it could live up to the hype, but I was in absolute awe from the first note to the final …

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News

News & Noteworthy (Week of August 30)

A lot goes on in our world each week — some news you may catch, and some may slip by your radar. Below are a few articles that caught our attention, and we didn’t want you to miss ’em! Even Bees Love NYC Hot Dogs: A hot dog stand at 43rd Street and Broadway was the unsuspecting hangout for 25,000 bees, reports Brett Molina for USA Today. You never know who you’ll spot in line for this local favorite. Creepy …

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Experience

People Don’t Remember the Details. They Remember the Feelings.

Southwest is being applauded for the way the airlines runs its business — again. In his Inc. post comparing Southwest and another airline, Bill Murphy Jr. highlights a Maya Angelou quote: “People may not remember exactly what you did, or what you said, but they will always remember how you made them feel.”   Murphy writes: “And those feelings develop based on our cumulative experiences: a combination of the shared experiences we all have from following the news, and our personal …

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Customer Service

Selling Out Editors’ Picks 2017: Customer Service

I think we can all agree that 2017 has been an interesting and eventful year. A lot has happened, and before we dive into 2018 (it feels odd to type that!), we wanted to take a look back at some of our favorite posts of the year. All this week we’ll be sharing stories on the most important topics for any live entertainment marketer. And today we’re highlighting: Customer Service. You can click on any title below to read the …

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Customer Service

Customer Service Saves Lives (Literally)

Not all customer service saves lives. But good customer service can certainly boost business. Inc. shares an example of a customer service call that just may have saved actual lives: a Barrett .50 caliber M-107 machine gun malfunctioned on the battlefield in Afghanistan during a live firefight, and a Marine called customer service. Don Cook, a Marine Corps veteran, answered the phone. The problem was solved in 30 to 45 seconds, and the Marines rejoined the battle. Not all customer …

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Customer Service

Everything’s Easy When It’s Not Your Problem

Imagine you’re heading to the airport. It’s going to be a long line to check-in, a long wait at the gate, and a long, crowded flight. Not only that, but at the end of that flight is a connection … and then another wait at the gate, another long crowded flight. And when you get there? You’ll stand around that metal carousel and wait for your little bag to come sliding down the chute, so you can head out to …

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Bright Ideas

How Far Would You Go to Make Your Fans Happy?

Would you build a pipeline for beer so your patrons don’t have to wait an extra second for their pint? It may sound crazy, but The Local reports that a heavy metal festival in Germany is doing just that. “In anticipation of all the beer to be drunk, the fest is building its first ever beer pipeline to transport the average 400,000 litres of brew consumed each year to the concert grounds. And the pipeline system will be speedy enough …

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News

United Got the Wrong Answer Because They Were Asking the Wrong Question

Do you agree with the maxim “the customer is always right”? It’s the cornerstone of the American customer service philosophy, and American customer service is pretty darn good by global standards. Not the best, but pretty good. But I don’t agree with that maxim for two reasons: It’s not true (which makes it bullshit), and it’s not important (which makes it unhelpful). It’s not true because … well, you know it’s not true. Sometimes the customer is abusive or wildly …

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#TBT

#TBT: Theo’s Backpack and What It Means to You

Happy #TBT. In light of recent airline news, we’re sharing an oldie-but-goodie post from Jim: Theo’s Backpack and What It Means to You. Recently, on a flight on Southwest Airlines, a kid named Theo left his backpack behind when his family got off the flight, as 4-year-olds will do. What follows is a story of heroism. Here’s the key snippet from the story: “During a recent trip to Utah with my wife and kids, my 4-year-old son lost his little …

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