Selling Out Editors’ Picks 2019: From Our CEO

As we wave goodbye to 2019, we wanted to take a look back at some of our favorite posts of the year. Today, we’re highlighting a few posts from our CEO, Jim McCarthy.

You can click on any title below to read the full article:

Remember the “Good Old Days” of the Live Entertainment Business?
“You should remember them, because they’re now! That’s right, we’re living in a Golden Age of live entertainment, and 2019 looks like an excellent environment for our industry. Let’s break that down: Consumer confidence is high, people have fewer distractions with new tech gadgets than they’ve had in a while, and we’re seeing record interest in concerts, Broadway and sports tickets. We’re very much living in the Experience Economy that was first written about all the way back in 1998. It was the future then, but it’s the present now.” Jim highlights three of his thoughts on how to STAY on a roll.

A Story of Good Ticketing and Bad Ticketing
Jim shares a story about ticketing. “It’s the story of two contrasting ticketing experiences I had in less than 24 hours. It’s a story about people doing the right thing in tense circumstances and how bad ticketing put those people in those circumstances.” Read more — and we invite you to share your ideas and solutions!

Customer Commitment: The Five Whys
“As we talk about Customer Commitment, the more I think about it, the more a single word comes to mind: Quality. That may sound a little weird to you. Quality may imply craftsmanship or great ingredients or even high-tech robots on an assembly line doing a precise job at top speed. We don’t ‘make’ a tangible product, so what does quality mean to us? Quality is a word that you could define a million ways, but in terms of business and in terms of what I’m talking about, quality has a pretty specific meaning: giving the customers the things they want, the way they want it, every time they want it.” Read more of Jim’s thoughts about customer commitment.

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