Pro Tip No. 2: Customer Service With Amy Gardea
Title: Senior Director of Customer Service
Hometown: Placentia, Calif.
Best Live Show She’s Ever Seen: “So many to choose from, this is really hard. I’ve been going to live shows since I was a child. It was a staple of my upbringing. Off the top of my head though, Hamilton. I honestly thought there was no way it could live up to the hype, but I was in absolute awe from the first note to the final curtain.”
SO: What’s the No. 1 customer concern that your department hears about?
AG: Fear of the unknown is the thing that drives most of the cases we receive from our members. Sometimes it’s, “Are you real?” or “How is this deal possible?” But mostly, it’s the fear of buying tickets online, not interacting with a person and then crossing your fingers and hoping everything goes according to plan, and you have tickets at will-call — actual seats — and there is a show taking place. Buying tickets is a stressful undertaking at best, but buying online and picking them up at will-call on the day of the show, or receiving them in an email or on an app, adds an extra layer of anxiety and fear to this process.
Check out Amy’s Pro Tip No. 1.