Pro Tip: Customer Service With Amy Gardea
Title: Senior Director of Customer Service
Hometown: Placentia, Calif.
Best Live Show She’s Ever Seen: “So many to choose from, this is really hard. I’ve been going to live shows since I was a child. It was a staple of my upbringing. Off the top of my head though, Hamilton. I honestly thought there was no way it could live up to the hype, but I was in absolute awe from the first note to the final curtain.”
SO: Why do you think customer service is the best marketing money your company can spend?
AG: We put our members and their experience above all else, and we make that clear to them from our first interaction to our last. Although the ticket purchasing process is completely online (no real person involved), we have a team of well-trained, compassionate, entertainment enthusiasts standing by to answer all of the questions and put any fears to rest. We love making it possible (and easy!) for people to go out and have a good time, so that’s our goal all day, every day. That is a significant reason why your first Goldstar purchase will probably not be your last — once you’ve had contact with our Customer Service Team, you know we’ve got your back, and we’ll do our best to make your experience a good one.
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