How We Can Help If You’re Postponing an Event
We know the COVID-19 epidemic is causing events to be postponed or canceled around the country, and we want to be as helpful as possible to you.
As of now, you have the option to postpone an event without even having a fixed future date set. You read that correctly. We’ve designed a way to help you keep your sales and your audience. When your event does set a new date or you have a suitable alternative event, we will arrange all the logistics with you, do all the communication with subscribers to make sure they know when to show up for their event, as well as start promoting the event to even more buyers.
We think this is a good policy for all your ticketed customers when postponement is possible. And, of course, we’ll be offering refunds to customers who really don’t want a postponement, but we expect that many people will want to keep their future tickets.
We’d love to hear what you’re planning for this and any other questions or feedback on anything. And, of course, you can always contact your Venue Advisor or the venues team for more information.