In this week’s #TBT — titled What Would Mark Twain Say About Feedback? — Jim listed several reasons why many organizations (inside and outside live entertainment) hesitate to hear what customers have to say. If you haven’t yet, you can read his post here.
So here’s our question for the week: Do you listen to your customers’ feedback? Share your answer here, and we’ll pick a winner at random to receive $20 in Goldstar credit. We’ll contact the winner via private message on Tuesday.