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TEDxBroadway 2017: Dreaming the Impossible Dream With Alton Fitzgerald White

Did you miss this year's TEDxBroadway? Or do you want to relive the magic? We'll be sharing videos of all the talks from this year's conference over the next few weeks here on Selling Out. Or if you're in a binge-watching mood, you can catch them all now at TEDxBroadway.com.First up is Alton Fitzgerald White's talk, Redefining Service to Dream the Impossible Dream. After more than 4,000 performances as Mufasa in The Lion King on Broadway, Alton Fitzgerald White...

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Jim Shares Insights at Leadership Pasadena

Visitors to this blog are fortunate to read Jim's insights on leadership, business and purpose regularly, but a lucky few people also got to hear him in person at Leadership Pasadena's educational session on start-ups and entrepreneurs.Pasadena Business Now reports on last week's event: "Jim McCarthy, CEO of Goldstar, discussed his personal philosophy of business and leadership. His stories of humanity and giving brought tears to many eyes and motivated all to do more for more. It was clear to all why...

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United Got the Wrong Answer Because They Were Asking the Wrong Question

Do you agree with the maxim “the customer is always right”?It’s the cornerstone of the American customer service philosophy, and American customer service is pretty darn good by global standards. Not the best, but pretty good.But I don’t agree with that maxim for two reasons: It’s not true (which makes it bullshit), and it’s not important (which makes it unhelpful).It’s not true because … well, you know it’s not true. Sometimes the customer is abusive or wildly unrealistic or...

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Why We’re Digitally Integrating Major Ticketing Platforms

Back in Goldstar’s early days, we used cutting-edge technology to let our venue partners know about the Goldstar members coming to their shows: a fully automated fax!I’m joking, but only a little bit. When we started (15 years ago), many venues did want this information via fax. So we invented a virtual gateway to send a fax at the exact time the venue wanted it. Not only that, but if something went wrong (like the fax machine on the...

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Jim to Speak at Leadership Pasadena’s Business and Economics Session This Saturday

This Saturday, Jim will speak at Leadership Pasadena's Business and Economics Session. His 30-minute presentation, titled "Building A Successful E-Commerce Business," starts at 2:10pm and will be followed by a 15-minute Q&A.This Leadership Pasadena session offers an economic snapshot of the City in the context of the larger economy, as a backdrop to discussions with local business leaders about current economic health and challenges facing the City and the region.Learn more about Leadership Pasadena.Got a comment or question? Join...

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Goldstar Is Celebrating 15 Years of #ShowLove!

For 15 years, Goldstar has been dedicated to one thing and one thing only -- live entertainment. We love it, and our goal has always been to help people discover great events, go out more and grow their own love of live entertainment.That’s why we’ve continually invested in ways to reach more audiences and sell more tickets. From mobile apps to new site features and partnerships, we’ve come a long way -- and we have so many more exciting developments...

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Highlights from TEDxBroadway 2017 (See What You Missed!)

Were you at TEDxBroadway yesterday? The new format (fewer speeches, more conversation) led to some amazing insights and participation from the audience. If you didn't have the privilege of being there, you can see some of the highlights from Twitter below:Got a comment or question? Join the conversation...

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A Sneak Peek at TEDxBroadway 2017

A great thing happened when we welcomed our 2017 TEDxBroadway speakers at a cocktail party in NYC recently. We were also joined by a bunch of speakers from over the years as well. Our speakers are a smart group of people who are dedicated to making Broadway the best it can be. We’re thrilled they continue to be a part of this TEDxBroadway community!Check out YesBroadway's video below to get a behind-the-scenes look at what’s coming up at TEDxBroadway...

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Putting on My Producer’s Hat

It’s that time again when I get to wear my producer’s hat. Once a year, I gather an extraordinary group of talent to put on an event at New World Stages in New York City. And, like every producer out there, I stress about the quality of the event, the effectiveness of the marketing, reaching an audience and, yes, reading the reviews.For me, producing TEDxBroadway is a vital part of my job as CEO of Goldstar because our goal...

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TEDxBroadway 2017 Announces Complete List of Speakers

The sixth annual TEDxBroadway returns to New World Stages in New York City on Tuesday, March 21, 2017, with a wide variety of speakers taking the stage.“Our new focus of the day for 2017 is - ‘Let’s Talk,’” says Jim McCarthy, CEO of Goldstar. “We’ll always be dedicated to the central question we asked the first five years, ‘What is the BEST Broadway Can Be?’ but now we really want everyone present to speak up and really engage in...

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