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TEDxBroadway 2017: Jon Albert and the Power of “Hurry Up and Live!”

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we’re watching Jon Albert, founder of the Jack & Jill Late Stage Cancer Foundation. When a parent is diagnosed with late-stage cancer, who are the first people they think of? Their...

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TEDxBroadway 2017: Kanya Balakrishna Asks “What’s Your Dream?”

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we’re watching Kanya Balakrishna, the co-founder and president of The Future Project, a national initiative to revolutionize education by transforming schools into places where every young person can discover their...

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TEDxBroadway 2017: Talking About Feedback From a Jerk Co-Worker With Rachelle Pereira

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we’re watching Rachelle Pereira, the Co-Founder of EQUALibrium Group, a leadership and communication consulting firm dedicated to nurturing and building Powerful Modern Leaders.In her 15 years as an executive coach,...

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TEDxBroadway 2017: Gardiner Comfort on Owning His Disorder

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we’re watching Gardiner Comfort talk about owning his disorder. Comfort is an actor, writer and teacher who was born and raised in New York City. He was diagnosed with Tourette...

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TEDxBroadway 2017: Making Art Together With Gus Rogerson

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we're watching Gus Rogerson's talk. See how the art that children make is just as good as what adults make. Sure, it's very different, but it has equal merit....

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TEDxBroadway 2017: A SpongeBobian Approach to Art and Life With Tina Landau

Did you miss this year’s TEDxBroadway? Or do you want to relive the magic? We’ll be sharing videos of all the talks from this year’s conference over the next few weeks here on Selling Out. Or if you’re in a binge-watching mood, you can catch them all now at TEDxBroadway.com.Today, we're watching Tina Landau's talk. In it, discover unlikely hero SpongeBob, the clever sea dweller who knows that a box is not just one thing, but many things, all...

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TEDxBroadway 2017: Dreaming the Impossible Dream With Alton Fitzgerald White

Did you miss this year's TEDxBroadway? Or do you want to relive the magic? We'll be sharing videos of all the talks from this year's conference over the next few weeks here on Selling Out. Or if you're in a binge-watching mood, you can catch them all now at TEDxBroadway.com.First up is Alton Fitzgerald White's talk, Redefining Service to Dream the Impossible Dream. After more than 4,000 performances as Mufasa in The Lion King on Broadway, Alton Fitzgerald White...

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Jim Shares Insights at Leadership Pasadena

Visitors to this blog are fortunate to read Jim's insights on leadership, business and purpose regularly, but a lucky few people also got to hear him in person at Leadership Pasadena's educational session on start-ups and entrepreneurs.Pasadena Business Now reports on last week's event: "Jim McCarthy, CEO of Goldstar, discussed his personal philosophy of business and leadership. His stories of humanity and giving brought tears to many eyes and motivated all to do more for more. It was clear to all why...

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United Got the Wrong Answer Because They Were Asking the Wrong Question

Do you agree with the maxim “the customer is always right”?It’s the cornerstone of the American customer service philosophy, and American customer service is pretty darn good by global standards. Not the best, but pretty good.But I don’t agree with that maxim for two reasons: It’s not true (which makes it bullshit), and it’s not important (which makes it unhelpful).It’s not true because … well, you know it’s not true. Sometimes the customer is abusive or wildly unrealistic or...

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Why We’re Digitally Integrating Major Ticketing Platforms

Back in Goldstar’s early days, we used cutting-edge technology to let our venue partners know about the Goldstar members coming to their shows: a fully automated fax!I’m joking, but only a little bit. When we started (15 years ago), many venues did want this information via fax. So we invented a virtual gateway to send a fax at the exact time the venue wanted it. Not only that, but if something went wrong (like the fax machine on the...

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