Earlier this month, we shouted out Customer Service Appreciation Week, and recently both Senior Director of Customer Service Amy Gardea and Customer Service Specialist Shaunelle Curry shared their Pro Tips. That’s because, as Jim has written, “Good service is the best marketing money you’ll ever spend.” Now, venues like Philadelphia’s Wells Fargo Center and San Francisco 49ers’ Levi’s Stadium have installed terminals made by HappyOrNot that are “equipped with buttons representing a smile, a half-smile, no smile and a frown, ranging …

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In honor of Customer Service Appreciation Week, October 1-5, we’re sharing a few posts from Jim about the importance of customer service. You can click on any title below to read the full article: You Know What Customers Love? Rules You may not think customers react viscerally to rules, but they do. They’ll see that you took advantage of your opportunity to push them around, and they’ll remember it. You won’t be building up good will. Is there such a thing …

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Not all customer service saves lives. But good customer service can certainly boost business. Inc. shares an example of a customer service call that just may have saved actual lives: a Barrett .50 caliber M-107 machine gun malfunctioned on the battlefield in Afghanistan during a live firefight, and a Marine called customer service. Don Cook, a Marine Corps veteran, answered the phone. The problem was solved in 30 to 45 seconds, and the Marines rejoined the battle. Not all customer …

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Imagine you’re heading to the airport. It’s going to be a long line to check-in, a long wait at the gate, and a long, crowded flight. Not only that, but at the end of that flight is a connection … and then another wait at the gate, another long crowded flight. And when you get there? You’ll stand around that metal carousel and wait for your little bag to come sliding down the chute, so you can head out to …

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Loyal fans are an amazing thing to have, so of course it makes sense to try and identify them and give them the best experience possible. So how do you find your most loyal fans? Small Business Trends offers 9 signs of a loyal customer. You can read all 9 here and see our picks below: ‘1. They Don’t Consider Cost an Issue “When your customers do business with you because of the service your provide and/or the results you …

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