Contributors

Jim McCarthy

CEO, Goldstar

Jim McCarthy is the CEO of Goldstar, but he is also Customer Service Agent No. 1 for the company. Jim has spent the last decade and a half in e-commerce, starting way back at GeoCities before it was bought by Yahoo in 1999. Even before that, he helped to open about 50 Noah’s Bagels locations in California, where he learned about delighting customers, developing employees and managing high growth. He’s written articles and commentary in Fast Company, Business Insider and other well known publications, and has appeared as a speaker at conferences like SXSW, TEDU (part of the main TED conference), INTIX and others. He co-founded TEDxBroadway, which he also hosts and curates. Jim graduated from Harvard College and has an MBA from the Anderson School at UCLA. He also speaks Japanese, writes ghost stories and is a certified lifeguard.

Bright Ideas

“Jagged Little Pill” Musical Combines Fresh With Familiar

I predict that this actually occurs. If the American Idiot formula can be replicated, the base material is there. If you haven't seen American Idiot, it weaves a story from an existing album with just a smidgen of dialogue and no new or even much modified music. Some so-called jukebox musicals are merely a vehicle for performing some popular songs on stage without the nuisance of having to have the actual creators of those songs present. Others, like American...

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News

Coming Soon: Buy a Shot on the Kiss Cam, Upgrade Your Seat at an Event

A few days ago, Ticketmaster announced that it’s working with a company called Experience to allow people to upgrade their seats shortly before or even during an event. Also, this app will allow you to buy certain kinds of things (one of the examples the press release gives is “having a mascot visit a seat at a ball game”) that normally you would either have had to buy as some kind of VIP package, or wouldn’t be able to...

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News

More TEDxBroadway 2014 Speakers Announced

On behalf of Ken, Damian and the rest of the TEDxBroadway team, I’m delighted to announce another batch of speakers for TEDxBroadway 2014!Robert Lopez is a creative genius and has the Tonys to prove it. The composer of both Avenue Q and The Book of Mormon, Robert’s made his bones in this world big time. In our discussions of his presentation, Robert talked about a whole range of interesting things about being a creator of something that you expect...

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Pricing

How Not to Discount: Part IV

Don't punish buyers who have come to your venue on a discount ticket.The fourth way that you shouldn’t do discounting is to do it in such a way that it’s designed to punish the people buying your discount tickets. This is done by, for example, putting them in the last row of the house when other sections are available, making them wait to be seated after the "regular" patrons have been seated or otherwise creating a little reminder that...

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News

Broadway Shows Add Thursday Matinees to Meet Audience Needs

If you're going to have a matinee during the week, Thursday certainly seems like a better choice than Wednesday. I don't have any actual information to back this up, but I'm guessing that the Wednesday matinee tradition was established for a good reason. It just might be that no one remembers what that reason was. Or maybe they do. I should ask Ken Davenport.Thursday has really come up in the world. Formerly just another roadblock to the weekend, Thursday...

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Bright Ideas

New Ways to Get Ticket Buyers Thinking About Your Venue

54 Below is a club that's below street level on 54th street. Get it? You can see Broadway performers in a fun, intimate performance environment there, and if you're in Manhattan, you should check it out.I love this series that TheaterMania is doing, bringing a 54 Below performer into the kitchen to cook. They start the series with TEDxBroadway performer Joe Iconis, and go from there. This kind of thing is clever, and even if it doesn't have a...

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P&L

Measure Success Using Revenue Per Seat

The name of this site is Selling Out, but the goal of Selling Out is achieving success with your marketing.So how do you measure success? You can sell out by having a great show; or you can sell out by putting a show in a house that’s way too small for the act; or you can sell out by dramatically underpricing the tickets.If there’s one thing I wish I could teach the world of live entertainment marketers about pricing,...

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Bright Ideas

10 Steps to Sell Out Your Show

Ari's Take: 10 Steps to Sell Out Your Show.I love this, and suggest you go read all 10 of Ari's steps.

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Experience

Orchestras Will Survive and Thrive By Putting Audiences First

Orchestras and classic rock have something in common: As we currently know them, their best days have passed. This just came up recently, but the topic has resurfaced in the form of the question, "Are there too many orchestras?"To which I once again say, wrong question. Here's a tidbit from the article that's worth noting:"Unlike Europe, where classical music is considered almost a ward of the state, North American musical life has always depended in large part on private...

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Marketing

Three Ways Newer Artists Are Selling Lots of Tickets

As an antidote to my recent complaints about the ancient nature of the concert touring business, this story suggests an alternative.The article mentions several acts, including Ed Sheeran, who "is part of a breed of newer and lesser known acts who are able to sell out top venues, even if they aren't pushing millions and millions of albums and singles like Eminem and Justin Timberlake, or dominating with chart-topping tracks and radio airplay like Katy Perry or Rihanna."These acts...

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