Contributors

Jim McCarthy

CEO, Goldstar

Jim McCarthy is the CEO of Goldstar, but he is also Customer Service Agent No. 1 for the company. Jim has spent the last decade and a half in e-commerce, starting way back at GeoCities before it was bought by Yahoo in 1999. Even before that, he helped to open about 50 Noah’s Bagels locations in California, where he learned about delighting customers, developing employees and managing high growth. He’s written articles and commentary in Fast Company, Business Insider and other well known publications, and has appeared as a speaker at conferences like SXSW, TEDU (part of the main TED conference), INTIX and others. He co-founded TEDxBroadway, which he also hosts and curates. Jim graduated from Harvard College and has an MBA from the Anderson School at UCLA. He also speaks Japanese, writes ghost stories and is a certified lifeguard.

#TBT

#FBF: TV Is an Excellent Way to Market Your Live Show

Happy #FBF! Here’s an oldie-but-goodie post from Jim: TV Is an Excellent Way to Market Your Live Show. [Editor’s Note: This post is from 2009.]No, I’m not talking about TV advertising.I’m talking about something like what This American Life does. It started as a radio show, of course, and became a TV show, a podcast and a bunch of other things.But I wouldn’t be surprised if it’s most successful form is as a live show. Other NPR favorites like Wait...

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#TBT

#FBF: The Best Terrible Idea I’ve Ever Heard

Happy #FBF! Here’s an oldie-but-goodie post from Jim: The Best Terrible Idea I’ve Ever Heard. [Editor's Note: This post is from 2009.]Jose Freese, drummer for Nine Inch Nails, has come up with an extremely creative way to promote his new album (via Lefsetz) by bundling interesting premiums with purchase.Heard that a million times, you say? As stale as the cupcake craze, you say?Well, how’s this for a premium?For just $75,000, not only will you get a signed copy of the...

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Marketing

Nobody Buys a Ticket to an Event They’ve Never Heard of

I wanted to offer you two free tickets to see Dear Dolly Hamilton.What, you’ve never heard of it? You haven’t already purchased your tickets for it? One simple reason might be because I just made it up.Just to illustrate the point -- nobody’s ever bought a ticket to an event they didn’t know existed. Nobody.Sure, Goldstar sells tickets, but we also create awareness. More than 80% of Goldstar ticket buyers learned about the event they bought FROM Goldstar.That means...

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Marketing

Do You Follow the Marketer’s Rule of 7?

You know the “Rule of 7,” right? It’s the marketing theory that someone needs to see your product or ad seven times before they truly become aware of it. Of course, this rule goes way back to the 1930s (and maybe even earlier), so it doesn’t take into account changes in newspapers and TV, oh, and that little invention, the internet.So what’s the new “rule of” number? I’ve heard some say 8, 6, 7, 5, 3 and oh, 9....

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#TBT

#TBT: Bowling Alone — Why Live Entertainment Is More Valuable Than Ever

Happy #TBT! Here’s an oldie-but-goodie post from Jim: Bowling Alone -- Why Live Entertainment Is More Valuable Than Ever.For those of you who’ve heard my "Two Bruces" talk, you’re familiar with the example of a record and a concert ticket in 1985 being worth about the same amount, whereas now [circa 2009], the ticket’s worth about six times more than the record.Notice, though, that this is a bi-directional phenomenon: Not only has recorded and broadcast stuff dropped in value; live...

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News

Have You Heard the Buzz?

Every year, there’s an unmistakable buzz emanating from the loft at TEDxBroadway at New World Stages. It’s not a technical glitch or a sound issue. Nope, it’s the sound of TEDxBroadway Young Professionals and Students, who are enthusiastically chatting about what they're experiencing that day.We’re really proud of these programs. From the TEDxBroadway get-go we knew we wanted to have the widest variety of speakers on stage and the widest variety of audience members in attendance. Because, when you’re...

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News

Goldstar Gives Back This Thanksgiving — and You Can, Too!

Most people see Thanksgiving as a time to spend in the company of people they care about, reflecting on the good things in their lives and, hopefully, a time for a little relaxation.That’s understandable. That might be you. Life can be stressful and rushed, with lots of different demands. Just getting the turkey and pie together and having the house in decent shape for guests can feel like a full-time job!But what if you could be another kind of...

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#TBT

#TBT: Preparing for a Zombie Invasion Makes Good Marketing

Happy #TBT! Here’s an oldie-but-goodie post from Jim: Preparing for a Zombie Invasion Makes Good Marketing.I got a good comment from a person who said he’d like to hear more ways that someone can actually take word of what they’re doing out to the marketplace. The reason this is such a big question now [circa 2009] is that a) traditional marketing is expensive, and b) traditional marketing is ineffective. The worst of both worlds.Here’s an idea that I just had...

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#TBT

#TBT: You Are Your Marketing, Part II

Happy #TBT! Here’s an oldie-but-goodie post from Jim: You Are Your Marketing, Part II. [This post was originally published in April 2009. Read Part I here.]Unfortunately, being your own marketing goes a lot deeper than just designing a cool product, service, show or whatever.It’s about building your whole operation to support that which is cool and interesting about what you do.It’s about commitment to something special.And it’s the enemy of mediocrity.Yesterday, I was reminded of this as I stood in...

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#TBT

#TBT: You Are Your Marketing

Happy #TBT! Here’s an oldie-but-goodie post from Jim: You Are Your Marketing. [This post was originally published in March 2009.]Become your own marketing. I’ll give you a few examples of this that should illustrate what I’m saying.• The Prius is its own advertising. There’s a reason they built it as ugly as a toaster. They were trying to demonstrate visibly that this was a different car and that the reasons to buy it were not the same as for an...

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