Contributors

Customer Service

Selling Out Editors’ Picks 2017: Customer Service

I think we can all agree that 2017 has been an interesting and eventful year. A lot has happened, and before we dive into 2018 (it feels odd to type that!), we wanted to take a look back at some of our favorite posts of the year. All this week we’ll be sharing stories on the most important topics for any live entertainment marketer. And today we’re highlighting: Customer Service.You can click on any title below to read the...

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News

Happy Holidays and New Year!

As we get ready to say goodbye to 2017 and ring in the new year, I’d like to thank all the readers and contributors to Selling Out.We've covered a lot of ground this year -- from marketing and technology to customer service and experience. Next week, we'll be highlighting some of our best posts in those categories for those of you who'll be checking in.We've really enjoyed sharing these innovative ideas with you. And thank you for your support....

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News

Will Tickets Be the Most Popular Gift in 2017?

Are your events/tickets in the running for holiday shopping dollars this year? According to MarketingProfs, consumers are "expected to spend more than one trillion dollars between November and January."The infographic below, by GlobalWide Media, shares this stat: "Growing in popularity by 108% from 2015 to 2016, event tickets are the preferred gift of both men and women ages 18 to 35."Reason to rejoice, right? The infographic also shows that "gift-givers are expected to buy on average four gift cards during...

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Customer Service

Why Audience Loyalty Should Be a Top Priority in 2018

We write a lot on this site about how good customer service is important for business. Jim wrote in The Easy Math of Good Service:"Good service is the best marketing money you’ll ever spend."Well, here's an infographic (below) highlighting 20 compelling reasons to double-down on customer loyalty.With facts like "Current customers spend 31% more than new customers," and "Just a 5% increase in customer retention can lead to an increase in profits of 25-90%," it's easy to see why...

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News

An Unexpected Benefit of Theater

Let's get physical! Or, how about we go to a show?London Theatre reports: "A study has found that during theatre performances, theatregoers’ heart beats synchronise and beat at the same time, which has been shown to lead to people bonding more."This is just another reason why people should attend the theater -- and events, in general.You know the feeling ... you're in a crowd, overcome by the feeling of excitement by what's on stage! The study found that not...

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Marketing

Black Friday and Cyber Monday Are Now Global Phenomenons [Infographic]

Photo credit: Dai KE via Unsplash

Black Friday and Cyber Monday (that's today!) are well-loved shopping days in the U.S. But did you know they are now popular around the globe?According to MarketingProfs, "In Brazil, Google searches increased 65% over Black Friday weekend." This is just one fact from an infographic created by mail management company Citipost Mail.Check out the interesting stats below to learn how your company can make the most of these shopping holidays.Read More:Are you Really a Permission Marketer? Audience, It's...

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Marketing

A Crazy Arts Marketing Idea: Focus on What You’re Selling

Marketing doesn't have to be sleazy. That's the message behind Stefanie Flaxman's recent post on Copyblogger. Flaxman writes that if you believe in your product/show/event, then you should make sure it has the great marketing strategy it deserves.It's a similar message Jim shared in his pair of posts: You Are Your Marketing, Part I and II. He writes: "Being your own marketing goes a lot deeper than just designing a cool product, service, show or whatever. It’s about building your...

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Marketing

How Your Arts Organization Can Ace Holiday Marketing [Infographic]

It's that time of the year: the holidays!This year, holiday-related sales are expected to surpass $923 billion, according to MDG Advertising.You've probably started planning for the season already. But, did you know generic holiday-themed emails actually perform worse than non-themed emails? This is just one of the tips shared in the infographic below, posted on MarketingProfs.Check out 9 more essential tips to help you score a bigger piece of the holiday sales pie.Got a comment or question? Join the...

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Marketing

Cards & Points: How Are You Rewarding Your Patrons?

We're all looking for new ways to reward our patrons -- because a happy patron is a returning patron.Looks like these two companies are hatching innovative plans: Uber is planning to issue its own credit card with perks for Netflix and Spotify, and Groupon will allow users to earn hotel points and airline miles on each purchase.It's worth considering: How can you give your patrons a little something extra to keep them coming back for more?Because, as Jim explains...

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Innovation

The Best Product in All of Entertainment Is …

Jim once wrote, "Those of us in this business have an immense blessing: We’ve got the best product in all of entertainment." He was referring to the live entertainment business.According to this PSFK article, stores are "turning up the theatrics" to attract customers. There was an actual ride, an Alice’s Adventures in Wonderland-themed theatrical “experience,” at the opening of one giant department store.PSFK explains that we have "entered the realm of 'shoppertainment,' a brave new world where retailers aren’t...

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