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Selling Out With

Selling Out With Russ Stanley

As the Managing Vice President of Ticket Sales and Services of the San Francisco Giants, Russ Stanley is responsible for selling a lot of baseball tickets each season. And he’s doing remarkably well. The team has sold out 246 games in a row -- that’s 81 games a year and 42,000 tickets per game! Stanley accomplished this thanks to factors like their loyal season-ticket base and a string of fun promotions, like “Elvis Night,” “Yoga Day” and the surprisingly...

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News

Atlanta Braves Go Against Trend and Announce Move From City to Suburbs

The Atlanta Braves baseball team currently plays at Turner Field, which was built just 17 years ago and sits right in the middle of Atlanta. You can see the skyline and the State Capitol building, and the building is outfitted with all the latest and greatest technology, luxury suites and other trappings.Yet, the team announced that it will be moving to the suburbs of Cobb County and tearing the stadium down.If you had just traveled in time to the...

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News

Every Arts Organization Should Have This Key Goal

This article evaluates the work of the National Center for Arts Research, which tries to "determine what constitutes success for an arts group." I think that's a worthwhile effort, though of course, and I'm sure the NCAR would agree, it's really up to the organization to determine its own goals and then try to make them happen.I dislike the presumption, which comes out in the article, that arts organizations don't have clear-cut goals and that businesses do. Businesses have...

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Pricing

Individualized Dynamic Pricing Could Boost Attendance and Revenue

In summary, the Children's Museum of Tacoma moved to a "Pay As You Will" model a few years ago and saw BOTH attendance and revenue go up. Attendance has tripled, but, if you do the math, revenue has increased by only 50%. "Only."That's interesting enough, but let's look at it differently. In a way, it's dynamic pricing taken to the individual level. Dynamic pricing is an attempt to change a price to reflect the level of supply and demand...

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News

Will a Takedown of Sites That Post Song Lyrics Work?

This seems quaint to me for some reason. A takedown of sites that publish plain text, in the form of song lyrics, probably happened first when I was helping provide you with your free 2MB homepage at GeoCities back in the '90s. But well-known musician David Lowery (of Cracker and Camper Van Beethoven) has helped the NMPA by developing a list of sites that post lyrics without any kind of compensation to the songwriters of those lyrics.After 15 years...

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Bright Ideas

Unproductive Assumptions Can Linger, and We Don’t Even Know It

Take five minutes, and watch this short video below about an Arkansas high school football coach who has thrown out assumptions that nearly every football coach makes.For the non-football inclined, here’s the basic story. A football team has four chances (called “downs”) to go 10 yards forward. If they succeed, they get four more chances to keep going, with the goal of going all the way down the field and scoring a touchdown.Most of the time (virtually all of...

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Half-Bakery

Data or Gut? They Go Hand in Hand

So, data or "gut"?Really, it's a phony baloney question. I'll have both, please. Gut alone is basically just you being a witch doctor, which is fine as long as you're right. (Don't mess up.)Data alone is OK, but I think in arts and entertainment, you'll hit a wall pretty quickly. Data is backward-looking by definition. Steve Jobs didn't come up with the idea for the iPhone by reading the results of an A/B test, but a lot of the...

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P&L

Orchestras, First Step to Financial Health is Happy Audiences

Don't expect the drumbeat of financial trouble for orchestras to stop.Here are a couple quotes that I think are helpful in thinking about the long-term resolution of this. First, from the Chairman of the orchestra's board, "Despite the Brooklyn Philharmonic's tremendous artistic successes over the last couple of years, the orchestra continues to experience financial difficulties."If an organization's definition of artistic success diverges too much from the definition of its audience or the potential audience that it needs, those...

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Bright Ideas

“Jagged Little Pill” Musical Combines Fresh With Familiar

I predict that this actually occurs. If the American Idiot formula can be replicated, the base material is there. If you haven't seen American Idiot, it weaves a story from an existing album with just a smidgen of dialogue and no new or even much modified music. Some so-called jukebox musicals are merely a vehicle for performing some popular songs on stage without the nuisance of having to have the actual creators of those songs present. Others, like American...

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News

Coming Soon: Buy a Shot on the Kiss Cam, Upgrade Your Seat at an Event

A few days ago, Ticketmaster announced that it’s working with a company called Experience to allow people to upgrade their seats shortly before or even during an event. Also, this app will allow you to buy certain kinds of things (one of the examples the press release gives is “having a mascot visit a seat at a ball game”) that normally you would either have had to buy as some kind of VIP package, or wouldn’t be able to...

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